For Our Photographic Service:
Because our passport photo digital download is 100% pass guaranteed, we do not provide a refund for order involving a digital download or photo code. We only provide a full refund if we are unable to produce photo/photos or digital download that meets requirements due to the wrong photo being uploaded by the buyer.
If your order is not received as at when due, please contact us to investigate it with our delivery agents. While the case is being investigated, we would put another one in the post to you but no refund will be given. Though, we process our photos to meet the standard requirements, It is customers’ responsibility to check and confirm that the photos we have supplied satisfy their requirements. We do not accept any responsibility or liability.
Please if you are concerned about the swift and safe delivery of your order, please use any of our trackable, recorded or next day courier delivery services at checkout. Read more about our service delivery here.
By supplying your photo or photos to us, you permit us to make adjustments to your photo(s) if necessary to fit for the purpose. By this we mean making adjustments such as:
- Fixing the photo background colour if necessary.
- Fixing tilted head if required
- Scaling & cropping the photo to the right specifications.
- Producing the correct file size if needed for online submission
You can not cancel order involving next day delivery once an order is placed. Please note, customer has up to 3 hours from the time of purchase to cancel standard order i.e (Free UK Delivery Orders), these orders exclude orders involving digital download and UK photo code. Next day delivery order must be received before 13:00 hour working days and delivery will only take place on Uk working day.
We reserve the right to cancel any order and provide a full refund if the buyer has not supplied/uploaded an appropriate photo.
If you are not clear with any our return and refund policy and require more information, please contact us. Click here, complete and submit the form.